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If you don't find the answer to the question(s) you may have among the FAQ under the form below, please contact us using the online form:

Frequently Asked Questions

No. You don’t have to be an existing subscriber, but we highly recommend it!
Yes. The Referral Rewards program is based on the number of your friends that subscribe to a Time Warner Cable service (Triple, Double or Single Play) and remain a customer for at least 90 days.
After you signed up for Time Warner Cable Referral Rewards, we created a personal Progress Report for you. You can check the progress of your referrals and your cash rewards at any time by accessing your online dashboard. Once your referrals have become Time Warner Cable customers for a minimum of 90 days, you will begin to receive your cash rewards on a VISA gift card.
If you have any other questions concerning our program, please fill out the contact form above. A customer service representative will contact you as soon as possible.